FAQ

Where is Foxsmarts located?

We have an office in the beautiful country: Lithuania; Supply warehouses in: USA, China; High-Quality vendor contacts in: China

How can I contact Foxsmarts?

Email: support@foxsmarts.com

How long will it take to receive my order?

Once you place your order, please allow 5-7 business days to process your orders. After that, it will take 12-20 business days for delivery in the United States, and 20-30 business days for international orders.

Estimated shipping times:

(5 - 7 day handling and processing not included)

Country / Region  Estimated Shipping Time
United States 12 - 20 days
Canada 20 - 30 days
Australia 20 - 30 days
New Zealand 20 - 35 days
United Kingdom 20 - 35 days
Mexico 25 - 40 days
Brazil 25 - 40 days
Singapore 20 - 35 days
Thailand
20 - 35 days
UAE
20 - 35 days
Switzerland 20 - 35 days
Germany 20 - 35 days
Greece 20 - 35 days
Turkey 20 - 35 days
Norway 20 - 35 days
Italy 20 - 35 days 
Spain 20 - 35 days 
Netherlands
20 - 35 days
Israel 20 - 35 days
France 20 - 35 days
Belgium 20 - 35 days
Hungary 20 - 35 days
Poland 20 - 35 days
Sweden 20 - 35 days
Finland 20 - 35 days
Czech Republic 20 - 35 days
Lebanon 40 - 60 days
Hong Kong / China 10 - 35 days
Japan 15 - 25 days
Rest of Europe 20 - 40 days
Rest of America 20 - 40 days
Rest of Asia 20 - 40 days
Rest of Australia 20 - 40 days

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Which currency will I be charged in?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

How do I return an item?
 

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?
 

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?
 

Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?
 

Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?
 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.