Where is Foxsmarts located?
We have an office in the beautiful country: Lithuania; Supply warehouses in: USA; High-Quality vendor contacts in: China
How can I contact Foxsmarts?
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 8-14 business days for delivery in the United States, and 12-20 business days for international orders.
Estimated shipping times:
(2 - 5 day handling and processing not included)
|Country / Region||Estimated Shipping Time|
|United States||12- 20 days|
|Canada||12- 20 days|
|Australia||12 - 20 days|
|New Zealand||20 - 35 days|
|United Kingdom||20 - 35 days|
|Mexico||25 - 40 days|
|Brazil||25 - 40 days|
|Singapore||20 - 35 days|
|Thailand||15 - 25 days|
|UAE||10 - 15 days|
|Switzerland||20 - 35 days|
|Germany||20 - 35 days|
|Greece||20 - 35 days|
|Turkey||20 - 35 days|
|Norway||20 - 35 days|
|Italy||20 - 35 days|
|Spain||20 - 35 days|
|Netherlands||12 - 20 days|
|Israel||20 - 35 days|
|France||20 - 35 days|
|Belgium||20 - 35 days|
|Hungary||20 - 35 days|
|Poland||20 - 35 days|
|Sweden||20 - 35 days|
|Finland||20 - 35 days|
|Czech Republic||20 - 35 days|
|Lebanon||40 - 60 days|
|Hong Kong / China||10 - 35 days|
|Japan||15 - 25 days|
|Rest of Europe||20 - 40 days|
|Rest of America||20 - 40 days|
|Rest of Asia||20 - 40 days|
|Rest of Australia||20 - 40 days|
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.